• Returns and Rigging Services

Return RMA Procedure

If you need to send something to us, don’t worry, the process is easy. All you need to do is follow the simple steps below, and if you need any further help, please contact us.

  • Step 1

    Email our Customer Service Department at RMA@uptvector.com and request a Return Material Authorization (RMA) number.

  • Step 2

    Download and complete the Customer Property Form in detail including the RMA number assigned by the Customer Service Department.

  • Step 3

    Package your equipment for shipping. Use appropriate packing material for the item(s) being returned to prevent damage. Be sure to include the customer property form in your package. In addition, write the RMA number on the outside of your package(s).

  • Step 4

    Send your equipment to:

    United Parachute Technologies
    attn: Rigging Department
    1645 Lexington Avenue
    DeLand, Florida 32724-2106 USA

Rigging and Repairs

All quoted repairs must be completed unless specifically marked as recommended. To return your equipment to service, required repairs identified by UPT must be completed.

If your equipment requires repairs that you prefer your personal rigger to perform, they must be completed before sending the equipment to UPT.

If you decline any required repairs identified during inspection, all repairs will be declined, an inspection fee will be charged, and your equipment will be returned to you at your expense.

You’ve Shipped your RMA, now what?

  • When your equipment arrives at the Rigging Loft, it will be checked-in and inventoried. Your equipment will be inspected, and a quote will be generated. Please review your quote carefully and reply promptly so we can place your equipment in the repair queue.

  • The length of time it takes to complete your repair will depend on the complexity of the repair, receipt of parts from production, availability of raw materials, and staffing levels.  We endeavor to complete your repairs as quickly as possible.

  • Once your repairs are completed in the Rigging Loft, all equipment passes through Final Inspection before arriving in the Shipping Department.  You will be contacted at that time to confirm shipping options and to remit payment.
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