Return RMA Procedure

If you need to send something to us, don’t worry, the process is easy. All you need to do is follow the simple steps below, and if you need any further help, please contact us.

  • Step 1

    Email our Customer Service Department at and request a Return Material Authorization (RMA) number.

  • Step 2

    Download and complete the Customer Property Form in detail including the RMA number assigned by the Customer Service Department.

  • Step 3

    Package your equipment for shipping. Use appropriate packing material for the item(s) being returned to prevent damage. Be sure to include the customer property form in your package. In addition, write the RMA number on the outside of your package(s).

  • Step 4

    Send your equipment to:

    United Parachute Technologies
    attn: Rigging Department
    1645 Lexington Avenue
    DeLand, Florida 32724-2106 USA